Watches & Jewellery

We use GLS for international delivery

• Austria 1-3 days
• Germany 4-6 days
• France 5-7 days
• Italy 5-7 days
• Norway 5-8 days
• Sweden 5-8 days
• All other european countrys 6-9 days
• United states of America 10-14 days
• All other countrys 12-16 days

Our watches have a factory warranty of 2 years.

During the warranty period we fix all flaws that indicate a production fault.

If there is a warranty claim, please send us an e-mail to the following address:

office@luezlbauer.at

Please add a photo (which shows the flaw), the order number, your name and a description of how it came about.

As soon as we have checked the case we will contact you within 7 days.

Under warranty does not fall:

• Flaws or damages which occurred due to improper use or negligence like hitting, dropping and getting caught into something.

• Flaws or damages due to improper repairs and changes on watches or their parts. For example changing the battery by yourself. Please always have the battery changed by a stockist and save the bill.

• Changes caused by wear and aging like scratches or the discoloration on the meshband and coating.

• Also dirt on the product does not constitute a warranty claim.

• All our watches are waterproof up to 5 atm. Nevertheless, we recommend to take off the watch when taking a shower. Shower gels, soaps and hair shampoos can cause discoloration.