Watches & Jewellery

Elegant Simplicity with timeless Designs

Delivery

We use GLS for international delivery

  • Austria 1-3 days
  • Germany 4-6 days
  • France 5-7 days
  • Italy 5-7 days
  • Norway 5-8 days
  • Sweden 5-8 days
  • All other european countrys 6-9 days
  • United states of America 10-14 days
  • All other countrys 12-16 days

Warranty

Our watches have a factory warranty of 2 years.

 

During the warranty period we fix all flaws that indicate a production fault.

 

If there is a warranty claim, please send us an e-mail to the following address:

office@luezlbauer.at

Please add a photo (which shows the flaw), the order number, your name and a description of how it came about.

As soon as we have checked the case we will contact you within 7 days.

 

Under warranty does not fall:

 

  • Flaws or damages which occurred due to improper use or negligence like hitting, dropping and getting caught into something.

 

  • Flaws or damages due to improper repairs and changes on watches or their parts. For example changing the battery by yourself. Please always have the battery changed by a stockist and save the bill.

 

  • Changes caused by wear and aging like scratches or the discoloration on the meshband and coating.

 

  • Also dirt on the product does not constitute a warranty claim.

 

  • All our watches are waterproof up to 5 atm. Nevertheless, we recommend to take off the watch when taking a shower. Shower gels, soaps and hair shampoos can cause discoloration.

Be part of Victoria Grey

#victoriagrey